Frequently Asked Questions
1. What services does Ohana Mental Health provide?
We offer comprehensive mental health care including:
• Psychiatric diagnostic assessments
• Medication management
• Holistic psychotherapy
• Dual diagnosis treatment
• Faith-integrated support upon request
Our care is trauma-informed, culturally sensitive, and tailored to each individual’s needs.
2. Where is Ohana Mental Health located?
We are based in Minnesota and serve clients across the state through telehealth for increase accessibility. We also offer in person appointments on request in Edina.
3. How can I book an appointment with a therapist at Ohana?
Ohana mental health does not currently offer psychotherapy, however we have a vast network of referral partners throughout Minnesota where we can connect our clients to a therapist.
4. Do you offer in-person and telehealth appointments?
Yes! We provide both in-person and virtual sessions to meet your comfort and accessibility needs. Telehealth is available for clients living in Minnesota.
5. What age groups do you serve?
We serve individuals and families ages 12 and up. Our services are designed to support adolescents, adults, and older adults through various life stages.
6. Do you accept insurance?
We are in-network with Aetna/ Allina, Medicare, Medicaid (MA- Medical Assistance), Blue Cross Blue Shield, First Health, Health Partners, United Healthcare, UCare, Medica, and TriWest. Please contact us with your insurance details to verify coverage. We also provide superbills for out-of-network reimbursement.
7. What if I don’t have insurance—do you offer private pay or sliding scale options?
Yes. We offer private pay rates and limited sliding scale options based on clinician availability. We’re committed to making care accessible and will work with you to find a solution.
8. What is your cancellation or rescheduling policy?
We kindly request at least 24–48 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee. This helps us serve others who may need that time.
9. Is my information kept confidential?
Absolutely. Your privacy is protected under HIPAA and other applicable laws. We uphold strict confidentiality standards in all aspects of care.
10. How do you protect my privacy during telehealth sessions?
We use secure, encrypted platforms for virtual sessions. We recommend clients join from a private, quiet space and use headphones to enhance confidentiality.
11. What mental health conditions do you treat?
We treat a wide range of conditions including:
• Anxiety and panic disorders
• Depression and mood disorders (Bipolar disorder)
• PTSD and trauma-related conditions
• ADHD
• Schizophrenia and other complex diagnoses
• Dual diagnosis (mental health + substance use)
12. Do you diagnose ADHD?
The short answer is sometimes. ADHD diagnoses are typically made during child or adolescent years. Occasionally, adults will seek treatment for ADHD for the first time. I recognize the significant impacts ADHD symptoms may have on patients and families. A diagnosis of ADHD is individualized and will be handled on a case-by-case basis. Frequently, collaborative information is required from family members, teachers, or other mental health professionals before an accurate diagnosis can be made. If a diagnosis is not clear during the initial assessment, referrals will be made to clarify your diagnosis. If you or your child has previously been diagnosed with ADHD, please provide a copy of the evaluation at our initial appointment.
13. What are your policies regarding controlled substances?
Controlled substances are highly regulated by the DEA due to their risk and abuse potential. These include anti-anxiety medications such as benzodiazepines (alprazolam, clonazepam, diazepam, lorazepam, etc.) and ADHD medications including stimulants (amphetamines, methylphenidate, etc.).
Controlled substance prescriptions are managed on a case-by-case basis. Stimulants are prescribed for appropriate patients at a maximum supply of 30 days per prescription. Refills must be requested from the provider 1 week prior to the end of your current prescription. Ohana Mental Health does not manage or prescribe pain medications.